Legal · Last updated September 18, 2026
REFUND POLICY
This policy applies to paid sponsored marketplace placement on CrownBoard.
1. Before a placement goes live
If a payment is verified but CrownBoard cannot publish the intended placement because of an error on our side, we will either correct the placement or provide a full refund. A failed, cancelled or unverified payment does not create sponsored spend or a right to placement.
2. Duplicate or incorrect charges
If you believe the same purchase was charged more than once, or the verified amount differs from the amount authorised at checkout, contact us promptly. We will review the payment references and refund any confirmed duplicate or incorrect CrownBoard charge.
3. After sponsored placement begins
Sponsored placement is digital advertising inventory whose rank can change as verified marketplace spend changes. Once verified spend is recorded and your listing enters the live board, the purchase is generally non-refundable, including when another provider later moves ahead, traffic is lower than expected, or no enrolments or sales result.
4. Rejected or removed content
If we reject a placement before publication, verified payment for that unpublished placement will be refunded. If we remove a live placement because its content is unlawful, misleading, unauthorised, unsafe, or breaches the Terms of Service, a refund may be refused to the extent permitted by law. If CrownBoard removes a compliant placement for our own operational reasons, we will assess an appropriate refund.
5. Refund effects and timing
Approved refunds are sent to the original payment method. CrownBoard will remove or reverse the associated sponsored spend so the board remains based only on verified net payments. Processing time after approval depends on the payment provider and your bank. Currency conversion differences or third-party bank fees are outside CrownBoard’s control.
6. How to request help
Use the contact page with your provider name, course, board or category, payment or order reference, amount, currency and reason for the request. Do not send card details. This policy does not limit refund rights that cannot be excluded under applicable law.